The main line delivering water to your home is located below grade. The main line is controlled by the water box (blue cap) in your driveway area. This blue cap can also be located on the sidewalk or front boulevard. Only the City has access to shut off your waterA special key is used to allow water to flow to your home from the municipality. The city may shut off water here when repair or testing to infrastructure is being done and will provide notice to you in this rare occasion.
Should you experience a significant leak or flooding that requires you to shut off all the water in your home, your water meter shut off is located close to the foundation wall near your furnace and labeled with an OPUS QR code sticker labeled “Water Meter (Main Water Supply)”. Should you have an issue turn the valve so it is no longer in line with the pipe. This will shut off the main water supply to your home.
Faucet, Shower, Toilet & Hose Bib Leaks
Faucet, shower or toilet leaks and clogs are not considered emergencies. All service calls related to these scenarios are subject to a fee, which is payable to the responding trade, for services rendered if found that your issue is due to a homeowner maintenance issue.
If you are experiencing a faucet, shower or toilet leaks and/or clogs, limit or turn off the flow of water to that fixture using the shut off valve. Shut off valves to all hot/cold waterlines are located either near the floor behind the toilet or under each sink in your kitchen, bathroom and laundry room. Shut off valves for your exterior hose bibs are located in your basement and are noted with an OPUS QR code sticker.