OPUS Homes has been named as a finalist in the 2017 Homeowners’ Choice Awards, presented by Tarion. These are the only awards that give Ontario’s new home buyers the power each year to have their new home builder recognized for customer service excellence.
The awards recognize a builder’s excellence in customer service in four categories: Small, Medium, Large Volume and High-Rise. OPUS Homes was recognized in the Medium Volume category.
“These awards reflect the importance of the customer’s experience in the new home buying process,” said Howard Bogach, Tarion President and CEO. “Each and every home buyer can express their level of satisfaction with their new home builder and have a say in whether their builder is worthy of recognition for excellent customer service.”
“We are absolutely thrilled and honoured to be a finalist in this award category,” said Andrea DeGasperis-Ronco, President, OPUS Homes. “It’s more meaningful to us, knowing that it was our valued Clients who brought us to this point.”
Every fall, Tarion engages a 3rd party research firm to conduct a province-wide customer satisfaction survey of new home owners in their first year of ownership – specifically, homeowners who took possession between October 1, 2015 and September 30, 2016.
More than 52,500 invitations to complete the survey were sent by email and post. More than 8,500 completed surveys were returned, representing a response rate of 16 per cent.
Survey questions focused on homeowners’ satisfaction with their builder, covering every stage in the homeowner-builder relationship – from the signing of the Agreement of Purchase and Sale, through construction and the pre-delivery period, to after-sales service.
“For more than 40 years, Tarion has seen how new home buyers, through their decisions, have had a powerful impact on the new home buying experience,” said Bogach. “The Homeowners’ Choice Awards reflects the importance of their opinions and champions excellence in customer service.”
To qualify for the Awards, builders must have at least five new home possessions during the survey timeframe and a specified number of completed questionnaires must have been received.
Award recipients will be announced at a luncheon in Woodbridge on Wednesday, April 19, 2017.
For more information and a complete listing of finalists for the 2017 Homeowners’ Choice Awards, presented by Tarion, visit Tarion.com.
About Tarion
For more than 40 years, Tarion has been enhancing confidence in the new home buying experience. Tarion is a private, not-for-profit corporation that administers the Ontario New Home Warranties Plan Act, and backstops the warranty coverage. We set the standards for builder licensing and after-sales service and step in when your builder cannot or will not fulfill their warranty obligations. Since 1976, Ontario’s new home warranty program has registered more than two million homes and paid out hundreds of millions of dollars in warranty claims. Our mandate is to serve the public interest, and is what guides us every day.
